How long does it take for my order to ship?
All orders ship from our Dubai based facility. We ship Saturday through Thursday (excluding Fridays & public holidays). Standard orders for in-stock merchandise typically process in 1 business day. Please contact us if you have any questions about your order at firstname.lastname@example.org or +971 4 227 7480.
What if the item I want is out of stock?
We typically have everything in stock but please contact us about an item that is sold out and we will keep you updated.
- Free shipping for orders above AED 250. Once shipped, delivery typically takes 1-2 days.
- AED 20 for orders below AED 250. Once shipped, delivery typically takes 1-2 days.
- AED 25 for Same day delivery in Dubai if ordered before 4:00 PM.
- Shipment for RAK, UAQ, and Fujairah will be delivered once a week (mainly Sunday's)
- Express shipping options are available only for prepaid orders in Dubai. If selected, we will do our best to make sure that your order is shipped and delivered as quickly as possible.
In case I cancel the order or request a return, who take care of shipping costs?
Sorry! Shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.
Are there any Hidden Costs or Charges?
We do not have any Hidden Charges to our customer orders. You will get the final price during check out. Our prices are all-inclusive, and you need not pay anything extra.
How do I track my order or package?
Once your order has been processed and the shipment has been booked, our Customer Care Team will email you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive an email from us within 48 hrs. of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
Additional things to know about Shipping Charges
- The shipping charges can be modified by Baskilicious at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.
- Every once in a while, Baskilicious brings out various offers for their customers. Various offers could be introduced for a limited span of time that enables free shipping of goods, subject to the fulfillment of the terms and conditions attached to the respective offer.
- Important Note: baskilicious.com will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.